reputation management

Brand- United Airlines Importance of the guitar- For the singer the guitar is the menace of earning money and his expensive guitar was broken Problem- The guitar was broken by the United Airlines. He alerted three employees who showed complete indifference towards his problem when he raised the matter. How long did it take to solve the problem? The negotiation with the airlines lasted 9 months!

Review Pro
ReviewPro is the leading international provider of online reputation and social media management solutions to the hotel industry. We aggregate hundreds of millions of social media mentions, in over 20 languages, from hundreds of the most relevant Online Travel Agencies (OTAs), review websites and social media platforms. ReviewPro provides the analysis, customer intelligence, competitive benchmarking and automated reporting needed to help hoteliers more effectively manage across their organizations.
Nowadays, the hotel guest and the growing trend for individuals share their hotel experiences with others on the Internet. ReviewPro was started with the idea that if hotels could listen and respond to what customers are saying about them online, they could improve guest experience and drive revenue growth.

Services

• ReviewPro is a “24/7 Mystery Shopper” for your hotel. Our solution provides you with analysis and customer intelligence from hundreds of millions of social media mentions, in over 40 languages, from hundreds of the most relevant Online Travel Agencies (OTAs), review websites and social media platforms.

ReviewPro gives you the knowledge required to know where you need to respond. 
Provide detailed analysis of your direct competitors across all major travel Websites. 
ReviewPro offers the most complete analytics and benchmarking in the hotel industry. 
ReviewPro offers a flexible platform that allows you to export data to cross-compare your online reputation with existing data (daily pricing, occupancy, etc.). 

Why is RM important ? Hotel Impact.
For a hotel reputation means revenue. Review Pro helps to monitor, analyze, manage, and improve the hotel’s online reputation across hundreds of sources to increase guest satisfaction and grow revenue.

Maximizes the revenue,leverages the data flexibility.

Improves guests' satisfaction.

ReviewPro offers online reputation management best practice seminars tailored to each stakeholder group, including Sales, Operations, Marketing, and Revenue Management.

ReviewPro is the recognized leader in data coverage and quality, aggregating hundreds of millions of reviews in 40+ languages from more than 100 review sites, online travel agencies (OTAs) & all major social media platforms. 

Involves the whole organization in the improvement services.

Sell "your" solutions.
Directly by improving sales rates, by consumer confidence. 
Indirectly by increasing rankings in search engines, bringing more traffic to websites.



Service is marketing! Everything that touches the guest's experience is marketing . Create the good reputation with happy, smiling people. Surprise the clients.

Should a hotel use TA reviews in their site?

The hotels should use the TA reviews. Not only the positive, which upgrades its rating. The negative reviews should be immediately solved. It is not advisable to answer the comment, if it is necessary, it should be done immediately. By posting the guest opinion , the management of the hotel shows that the opinion of the guest is very important for the hotel.

Should the hotel encourage customers to comment on TA?

They should definitively encourage customers to leave a comment on TA if they consider that they satisfied the guest's desires and needs. Publishing reviews directly on your hotel websites can cut down on this loss of traffic, and encourage more direct bookings.Increasing consumer confidence is another key factor in encouraging more direct sales, and placing reviews on your websites can increase this confidence.These issues are particularly important for small and independent hotels.